Frequently Asked Questions
Get help with your Google Store orders and devices.
When will my Google Store order arrive?
Shipping times vary based on your location and the shipping method selected at checkout. You can track your package via the order history page in your account for real-time updates.
What is the return policy for Pixel phones and Nest devices?
You can return most items within 15 calendar days of delivery. For Nest thermostats, you have up to 30 days. Items must be in their original condition and packaging.
Do Google products come with a warranty?
Yes, all hardware products come with a limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
Which payment methods are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You may also use Google Pay or apply for Google Store Financing.
How do I trade in my old smartphone?
During the purchase of a new device, select the trade-in option to receive an estimate. Once we receive and inspect your old device, a credit will be issued to your original form of payment.
Can I cancel my order after it has been placed?
Orders can only be canceled within a very short window after placement. Once the status changes to 'Prepared to ship,' we are unable to cancel the order, but you may initiate a return after delivery.